Forum Discussion
Intermittent Connection and Disconnection on Pure Fibre after new modem, splicing, strong signal
At random intervals my purefibre internet completely disconnects and subsequently reconnects. I have called tech support, had the modem replaced and resliced. My work video calls are dropping an...
Hi there,
You may try factory reset the modem when it is possible.
Also, what is the modem you are using and which firmware version?
Thanks
I've done this countless times-for good measure. It gets so bad at times, I just connect to my phone because it is stable.
