Forum Discussion

LeslieL8's avatar
LeslieL8
Neighbour
2 years ago

I am getting No Signal on the tv screen. Controller is flashing white.

I have been through all the reset steps recommended by the agent on the phone. It worked for a day. Now repeating all those steps - unplugging everything bit by bit - makes no difference. Any ideas? ...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hey LeslieL8 Try switching your inputs. Generally a "no signal" screen means that there might be an issue there.

 

Check which HDMI port the box is plugged into and then use your TV's remote to change to that input

  • LeslieL8's avatar
    LeslieL8
    Neighbour
    2 years ago
    After 2 long sessions over the phone resetting everything we decided the box is faulty. A new one is on its way. I do understand about inputs.
    • KaitlynP's avatar
      KaitlynP
      Neighbour
      2 years ago

      Was this issue fixed after getting a new box? They sent me a new one but it’s still a solid white light and the tv says no signal. 

      • LeslieL8's avatar
        LeslieL8
        Neighbour
        2 years ago
        The new box fixed it 99% of the time.
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