Forum Discussion

Penguinita's avatar
Penguinita
Neighbour
2 years ago

How to return mounted equipment

I'm moving out so I canceled internet and they asked me to return my router.

 

My problem is that the router is mounted with screws in the closet box and impossible for me to unscrew. 

 

How do I unscrew the router mount so I can return the equipment? 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey Penguinita - you have a different setup with your Fibre going directly to your modem. Please send us a private message so we can look at options but please do not remove anything from that panel