Forum Discussion
How can I actually cancel my optik tv and internet security?
I’ve been trying to cancel my Optik TV and internet security for 4 days. I keep being put on hold, transferred to a mobility employee, hung up on. Repeat, in an endless loop. Is there an actual way t...
When I want to talk to a human I log into my account and start chatting with the bot.
I keep asking for an agent, for a human until it gives up and offers to set up a scheduled callback.
Callbacks are actually made 2 out of 3 times and withing the scheduled times. If missed repeat the above.
You will still end up with hold please as those calling back don't have authority to fix your problem. BUT, you will end up with a human that can. Guatemala takes 1st prize in solutions.
TELUS_Support
Official Support Team
Official Support TeamWe'll send you a private message and we'll do our best to help you, thanks for your patience!
