Home land line

Had my internet and land line moved from Shaw/Rogers last Thursday.  The sales reps promise the world when they come to your door.   But the reality is something different .   An installer who barely spoke English and could not figure out how to connect our land line.   Four days later, it still isn’t working.  Not only that, the tel no on the Telus app, is a different number altogether.   The sales rep  said our old number would be switched over, but it isn’t.  Repeated phone calls to Telus with huge wait times - clearly faraway call centres in foreign countries have not resolved this, nor has DM to Telus support.  Ai just sends me in circles.  .  I have escalated to management but not heard anything.   This is terrible service. .  As a Telus shareholder, I am appalled.