Forum Discussion
Solved
Has anyone had a successful, pain free migration to Google Mail?
Most people discussing the migration of Telus email to Google Mail are coming with questions and/or complaints. This is unnerving as I contemplate initiating the migration. It would be helpful to k...
If we restrict the scope to mail only, then yes, I had a seamless pain free migration from Telus mail to Gmail. I was using Thunderbird and POP3. Incoming mail was downloaded from the Telus server each time I logged in. I very rarely used the Telus Webmail, only when traveling. And if we put aside the risk of having your mail stored on a Google floating barge in a third world country, I am more happy with the Gmail system than the Telus system. I can now access my mail on my phone. I still use Thunderbird and am quite happy with that arrangement. I now use IMAP instead of POP3. That means the mail stays on the Google server (so I can access it from my phone or anywhere I have internet), but Thunderbird mirrors it and downloads a copy of the mail to my home PC where it is saved on my hard drive. Changes made in Thunderbird are immediately also made on the Google server, and vice versa. The only issue I am having is that I occasionally have to resign into Google and enter my password. Not sure what is causing that...
The Calendar is another matter. I was using Thunderbird Lightning. There is an add on for Thunderbird that is supposed to sync a Google Calendar to the Lightning calendar. That did not work and it seemed to be caused by the flavour of the gmail account that Telus created. The add on worked for direct gmail accounts, but not the Telus created account. I finally found a work around with another add on, that simply displays the Google Calendar as a tab in Thunderbird, and does not use Lightning. That seems to work fine.
I don't know what you are using for an e-mail on your computer, but one piece of advice I would give you is to go into the Telus Webmail and download all the mail on their server. If you have an email system that saves your email on your hard drive, then you will have all your old email regardless of what Telus does.
Hope that helps some,
Note: you might need a cell phone to set up your Google account.
Well, I didn't get very far in the migration today. I used my work email for the alternate email required. I clicked the link and found the telus.net account.
Next: "This device isn't recognized. For your security, Google wants to make sure it's really you." - the only option they provide is to send a security code to a cell phone, which I do not have.
This does not make any sense either, how does sending a security code to an unregistered cell phone number help verify "it's really you"?
I will try and sort it out on my Chromebook at home tonight.
I know this is no longer a common issues, but my wife and I try and live cell phone free.
NFtoBC
Community Power User
Community Power UserThe process was to identify the cellphone number while logged into your Telus account, thus not an unregistered cellphone number. You then identify yourself with that cellphone. You will likely need to contact Telus directly to address this issue, as other credentials will be needed.
Yep, which means that this will not be a "pain free migration". Nothing like waiting for a real person at Telus support.
It would have been nice if Telus had arranged for back-up security codes to be sent with the migration email sent to the alternate account. This is Telus' lack of foresight rather than Google. My work IT did a similar migration and sent Google back-up codes and registered user phone #s (landline included) prior to the migration, so all went smoothly. No cell phones required.
These are all things Telus could have investigated prior to mandating this migration and sent a pre-migration survey to users to make sure everything would be addressed prior to migration.
- FYI I tried to reply to your comment on Telus Neighbourhood as well as another post and it says that I have been “banned from the site”. I guess Telus does not appreciate customers criticizing them or revealing the truth about their incompetence.
John- NFtoBC
There has been a recurring error on the site today:
"The requested URL was rejected. Please consult with your administrator.
Your support ID is: 15275532863967274925"This does not mean you have been banned. Telus bans spammers, delete vulgar posts (and repeated offenders) and posts which are wildly off topic. That's about it.
Clearly if you can post here, you have not been banned.
