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Has anyone had a successful, pain free migration to Google Mail?
Most people discussing the migration of Telus email to Google Mail are coming with questions and/or complaints. This is unnerving as I contemplate initiating the migration. It would be helpful to k...
If we restrict the scope to mail only, then yes, I had a seamless pain free migration from Telus mail to Gmail. I was using Thunderbird and POP3. Incoming mail was downloaded from the Telus server each time I logged in. I very rarely used the Telus Webmail, only when traveling. And if we put aside the risk of having your mail stored on a Google floating barge in a third world country, I am more happy with the Gmail system than the Telus system. I can now access my mail on my phone. I still use Thunderbird and am quite happy with that arrangement. I now use IMAP instead of POP3. That means the mail stays on the Google server (so I can access it from my phone or anywhere I have internet), but Thunderbird mirrors it and downloads a copy of the mail to my home PC where it is saved on my hard drive. Changes made in Thunderbird are immediately also made on the Google server, and vice versa. The only issue I am having is that I occasionally have to resign into Google and enter my password. Not sure what is causing that...
The Calendar is another matter. I was using Thunderbird Lightning. There is an add on for Thunderbird that is supposed to sync a Google Calendar to the Lightning calendar. That did not work and it seemed to be caused by the flavour of the gmail account that Telus created. The add on worked for direct gmail accounts, but not the Telus created account. I finally found a work around with another add on, that simply displays the Google Calendar as a tab in Thunderbird, and does not use Lightning. That seems to work fine.
I don't know what you are using for an e-mail on your computer, but one piece of advice I would give you is to go into the Telus Webmail and download all the mail on their server. If you have an email system that saves your email on your hard drive, then you will have all your old email regardless of what Telus does.
Hope that helps some,
Re: Telus regular Email changed to Telus Google Mail
We are a small business and have just been migrated from our very reliable MS OutlooK 10, including use of offline folders, many contacts, the ability to print in a letter format and actually be able to read the print with out a magnifying glass. No one has assisted or given actual one on one guidance with their transfer to Telus Google Mail. We do want to try to find apps that might help with printing or things like this. Still waiting for the promised transfer of contacts or how to connect to our many offline folders.
Spent many hours several times on hold to no avail. Now have read that there is no way to reconnect to the offline folders. As well another comment stated to get past tier one help - it must be paid for?!
Seems no one can assist - you are on your own! We can’t even get back into our previous MS Outlook 10 program on our own computer to at least go through our offline folders!
Please bring back the previous reliable system!!
We are a small business and have just been migrated from our very reliable MS OutlooK 10, including use of offline folders, many contacts, the ability to print in a letter format and actually be able to read the print with out a magnifying glass. No one has assisted or given actual one on one guidance with their transfer to Telus Google Mail. We do want to try to find apps that might help with printing or things like this. Still waiting for the promised transfer of contacts or how to connect to our many offline folders.
Spent many hours several times on hold to no avail. Now have read that there is no way to reconnect to the offline folders. As well another comment stated to get past tier one help - it must be paid for?!
Seems no one can assist - you are on your own! We can’t even get back into our previous MS Outlook 10 program on our own computer to at least go through our offline folders!
Please bring back the previous reliable system!!
Please to note for BA2020.
I missed out the most important word in my post approx 8 hrs ago!
We DON’T want to try to find suitable apps that “might” be able to help with printing or email formatting or needed to open attachments, etc.
We do not have a lot of computer knowledge at all. We are not pleased.
We are now only receiving in box email to which google has already sifted through the inbox putting what they think is important to us into the inbox and rest into other folders - oops now called “labels”?! This pre-sifting of our mail should not be done at all it should be left up to the email user to decide what's important for themselves.
Still not able to get through to Telus as to finding contacts and help with offline folders. EGADS!!
I missed out the most important word in my post approx 8 hrs ago!
We DON’T want to try to find suitable apps that “might” be able to help with printing or email formatting or needed to open attachments, etc.
We do not have a lot of computer knowledge at all. We are not pleased.
We are now only receiving in box email to which google has already sifted through the inbox putting what they think is important to us into the inbox and rest into other folders - oops now called “labels”?! This pre-sifting of our mail should not be done at all it should be left up to the email user to decide what's important for themselves.
Still not able to get through to Telus as to finding contacts and help with offline folders. EGADS!!
First off, I am not from Telus, and I am not sure anyone here is. We are just users of the Telus services in most cases. I am retired and not so young any longer either. I did not ask for this migration to Gmail either. But, it does have some advantages, but certainly comes with the pain of having to make changes. The up side is that you do not have to notify everyone that your email address has changed.
On the print size for Gmail that is a common problem for new users. When you want to print an email make sure you use the Print Icon just to the right of the title of the email. See the icon highlighted in yellow in the snip below.
This icon will bring up a print preview page which will show you what the printed page looks like. If it is not filling the page as you like, then scroll down to More, and then to Scale. In the scale set it to Default.
That is the simple part. Not having access to Outlook or your offline folders is more puzzling. If you created folders in Outlook and they were saved on the Telus server, then it will be Telus that has to give you access to them.
I have not used Outlook for 10 years or so, and cannot help you much with it. It appears that if you want to continue to use Outlook you have to download a file and do some setup to access the new Gmail account with Outlook. Here is a link that explains how to do it. You need to check you have a suitable version of Outlook before proceeding. Normally you select Help in your Outlook, and it will show you what version of Outlook you have. Here is the link:
Set up TELUS email on your computer using G Suite Sync for Microsoft® Outlook®
Hope that helps some,
- Also wanted to add we are unable to even open our MS Outlook 10 program on the computer.It seems to be trying to connect to the Internet also. Did read that can change the program to work “offline“? then would be able to at least look at offline folders? - just not sure of anything!
Telus seems to have just migrated us all into their own type of delete folder - we are all in the “closed & done” folder.It seems like Outlook may be trying to connect to the old Telus account, and it needs to be set up to access the new Gmail account. Unfortunately I have not used Outlook for many years and I don't remember much about it, other than I was not happy with it, and made the change to Thunderbird.
- Thank you for your support and information.
I have been on hold so much it is very frustrating. I am not computer savvy and especially don’t want to mess up the business email. - I am not the least impressed with gmail and do not appreciate being forced to use it by Telus, particularly when the Telus technicians have no idea how to make the complete transition. Having said that I have downloaded Mac Mail and can now use the old Telus mail with all my saved mailboxes.
