Gmail Migration

BA2020 

First off, I am not from Telus, and I am not sure anyone here is. We are just users of the Telus services in most cases. I am retired and not so young any longer either. I did not ask for this migration to Gmail either. But, it does have some advantages, but certainly comes with the pain of having to make changes. The up side is that you do not have to notify everyone that your email address has changed. 

On the print size for Gmail that is a common problem for new users. When you want to print an email make sure you use the Print Icon just to the right of the title of the email. See the icon highlighted in yellow in the snip below.

This icon will bring up a print preview page which will show you what the printed page looks like. If it is not filling the page as you like, then scroll down to More, and then to Scale. In the scale set it to Default. 

That is the simple part. Not having access to Outlook or your offline folders is more puzzling. If you created folders in Outlook and they were saved on the Telus server, then it will be Telus that has to give you access to them.

I have not used Outlook for 10 years or so, and cannot help you much with it. It appears that if you want to continue to use Outlook you have to download a file and do some setup to access the new Gmail account with Outlook. Here is a link that explains how to do it. You need to check you have a suitable version of Outlook before proceeding. Normally you select Help in your Outlook, and it will show you what version of Outlook you have. Here is the link:

Set up TELUS email on your computer using G Suite Sync for Microsoft® Outlook®

Hope that helps some,