Forum Discussion
psl
TELUS Team Member
TELUS Team MemberGmail Migration - New Support Content
Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as:
Triple your current storage s...
We migrated my wife's email address to the new Gmail system, and since doing that, she is unable to sign in to Pokemon Go. Pokemon Go does not have their own sign in options. They don't have user id and passwords, they authenticate strictly by using either Facebook or Google log in information stored on the phone. Actually, you could also use Pokemon Trainer Club or Niantic Kids, but we never used either.
Since amalgamating the accounts, she cannot log in to Pokemon Go, I assume due to changes within the Google Account that occurred during the migration.
Has anyone else experienced this problem?
CWFinlayson If you are on Android you can go to the Android Settings/Accounts to see which account is associated with the app. It's possible your app switched from your previous gmail.com account to the telus.net acount when you added that account to the phone. There should be something equivalent for iPhone if that's what you have.
