Forum Discussion
Getting a problem sorted without a phone
Hope someone can help me solve this tricky issue. All my wall jacks appear to have failed. One jack in the little box underneath the Pure Fibre box (newly installed) delivers a dial tone but dialling out, I just get a busy signal, same when dialing in.
The home phone is my only way of phoning. Assist said they couldn’t really help, said I had to phone and ask to be put through to the technical team - same when I DM’d the Twitter team.
So, how do I get help for this problem?
7 Replies
TELUS_SupportOfficial Support Team
Hi Belleek have you tried rebooting the equipment? I would try that. If that doesn't help, please send us a private message
Thank you, I have sent a PM with photos just now
- TELUS_Support
Thank you so much. I think we need to send a tech out to organize your setup. Send us a private message here and we can help!
