Forum Discussion
Fibre and POTS copper lines dangling from pole
Hi, I’m looking for support with reconnecting a recently renovated property to TELUS. The property is in North Vancouver, and during the renovation, the TELUS connection had to be removed. At the...
TELUS_Support
Official Support Team
Official Support TeamWe will try to send you one.
Hi, your PM and that verification link didn't work...
Thanks for trying...
I'll get back on the phone again, and go around, and around, and around in circles. I'm quite comical at this point... I wish anyone else with their success with Telus...
- TELUS_Support
Are you not seeing the private message? Can you go back and try again. We updated your profile.
- There is 0 capability of your telephone team to understand this request (based on my discussions with 6 or 7 representatives on the phone line).I had a TELUS technician visit the site on Wednesday, April 16. He arrived late. When he did arrive, he said he could not complete the service request because it was outside the scope of his ability.I rescheduled the appointment for Friday, April 18. The technical was to arrive between a service window, 3:00pm to 5:00pm. At 5:15pm (after the window) he called and said he was not going to come.I've gone ahead, called TELUS this morning and cancelled my services / appointment go forward.I'll just pull the TELUS lines down as hard as possible, as this is a safety concern for the neighbourhood.I was able to arrange SHAW/ROGERS to visit on-site already… so we're good to go…
- TELUS_Support
Hello. We'll reply to your private messages shortly. Thanks for your patience!
You said someone would call, and no one did.
I called 888 support line and was able to get a technician scheduled. He was supposed to show 3-5, he called 5:15 to cancel.
Now i called to get next appointment May 16.
wow. What advice do you have?
