Forum Discussion
Fibre and POTS copper lines dangling from pole
Hi, I’m looking for support with reconnecting a recently renovated property to TELUS.
The property is in North Vancouver, and during the renovation, the TELUS connection had to be removed. At the time, TELUS didn’t provide clear guidance, so my contractor ended up cutting the lines.
Currently, both the TELUS fibre and the POTS copper lines are hanging loose from the public utility pole. I need TELUS to reconnect the fibre line from that public pole to the private pole on my property.
I’m struggling to get help — the last four or five representatives I’ve spoken to (across various departments) haven’t understood the issue or been able to advise on next steps.
Can you point me to someone at TELUS who can actually assess the situation and take action?
10 Replies
TELUS_SupportOfficial Support Team
Please send us a private message with your contact information and full address so we can escalate this to the appropriate team for assessment and next steps. We’ll make sure the right people are looped in to get you the help you need as soon as possible.
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