Forum Discussion
Fiber X 5 capped at 3250 mbps
I signed up for the new Fiber X5 plan. My entire house and all devices are connected on 10Gbe connections. However my DOWNLOAD speed is still capped at 3250 mbps, while my upload is at 5350 mbps...
I am also seeing the same thing, on MyTelus it states a max of 3250 Mbps download / 5350 Mbps upload
I just updated from the 3000 mbps plan yesterday.
Looking for this to be fixed please!
TELUS_SupportOfficial Support Team
Hey Terrynaturally send us a private message please and we will help!
I just signed up for Fiber x 5G and I am capped at 3250 mbps download but i also get 5000+ upload please help... Looked at my included services and it says 3250/5000 even tho it says Pure Fibre x 5 Gigabit... please help!!!
- TELUS_Support
We responded to your DM Sw0rdFiscH - please check 🙂
Same issue here. I’ve sent you a private message regarding this.
