Forum Discussion

Vincent86's avatar
Vincent86
Helpful Neighbour
2 years ago
Solved

Fiber X 5 capped at 3250 mbps

I signed up for the new Fiber X5 plan. My entire house and all devices are connected on 10Gbe connections. However my DOWNLOAD speed is still capped at 3250 mbps, while my upload is at 5350 mbps...
  • TELUS_Support's avatar
    TELUS_Support
    2 years ago

    Thanks to users like yourself, we were able to talk to the network team and identify/fix the issue. Thanks for posting!

Terrynaturally's avatar
Terrynaturally
Neighbour
2 years ago

I am also seeing the same thing, on MyTelus it states a max of 3250 Mbps download / 5350 Mbps upload
I just updated from the 3000 mbps plan yesterday.
Looking for this to be fixed please! 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Hey Terrynaturally send us a private message please and we will help!

    • Sw0rdFiscH's avatar
      Sw0rdFiscH
      Neighbour
      2 years ago

      I just signed up for Fiber x 5G and I am capped at 3250 mbps download but i also get 5000+ upload please help... Looked at my included services and it says 3250/5000 even tho it says Pure Fibre x 5 Gigabit... please help!!!

       

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        2 years ago

        We responded to your DM Sw0rdFiscH - please check 🙂

    • usr's avatar
      usr
      Neighbour
      2 years ago

      Same issue here. I’ve sent you a private message regarding this.

Related Content