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Fiber X 5 capped at 3250 mbps
I signed up for the new Fiber X5 plan. My entire house and all devices are connected on 10Gbe connections. However my DOWNLOAD speed is still capped at 3250 mbps, while my upload is at 5350 mbps...
Thanks to users like yourself, we were able to talk to the network team and identify/fix the issue. Thanks for posting!
sounds like a provisioning issue, did you upgrade from the 3GBit plan?
Yes, upgraded from the 3000/3000 plan. The last technician said he sees the full speeds enabled on my account (at his end), but "My Telus" and the speedtests say otherwise.
