Forum Discussion
Feedback on Telus Tech Support
This post will be in three parts, because there is a 2100 character limit. Part 1 of 3. This feedback is from a few months ago. I'm finally getting around to posting it. Below is more or less...
Are you saying that tech support international was making a repair to your system assuming is was cable without checking to see it is fibre?
Both times, they didn't understand I have an ONT with two landlines and an NAH, rather than fibre directly into an NAH with a single landline.
TELUS_SupportOfficial Support Team
Glad to hear our technician was able to resolve the issue for you. By all means let us know if you experience any further issues with these services and we can investigate.
I'm glad I was finally able to be put in contact with a local person who is competent and speaks English. I should not have had to spend literally hours on the phone both on hold and on the phone trying to have conversations with people who are clueless and can't speak English. I have no problem with overseas call centers as long as they are properly trained and they can speak English. I know they exist, because I've talked with them before. However, recent experience is that the quality of your overseas "tech support" has collapsed. The don't know enough about the product to be able to provide tech support.
