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Rocky3's avatar
Rocky3
Guardian
3 years ago
Solved

Favorite channels

10/22/24 It has been one year since I started this thread, rest assurred Telus is working on the problem.

 

I finally got the ability to choose favorite channels from my subscribed channels. GREAT right.

However, my wife does not know that after you turn it off and back on again you have to again and again choose favorite as it defaults to subscribed. Also the start over switch defaults to off.

 

WHY? Can we please have settings that stick to the last chosen so you do not have to reset on each TV startup.

 

  • Rocky3's avatar
    Rocky3
    2 years ago

    The solution to this thread would be having the ability to choose and have that choice locked in until we choose to change it.

19 Replies

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  • Optik-Kate's avatar
    Optik-Kate
    Icon for TELUS Team Member rankTELUS Team Member
    3 years ago

    Hi Rocky3 , this came up a couple of times in the neighbourhood and we're visiting the design logic for this. Please stay tuned! 

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Great feedback. Optik-Kate can you forward this back to our team if it's not a known issue as well?

    • Myoptic's avatar
      Myoptic
      Neighbour
      2 years ago

      I am having the same problem of Favorites arbitrary changing to Subscribed and it is Aug, 2024. It worked fine after the March , 2024 installation. 

      • burnabyplumber's avatar
        burnabyplumber
        Friendly Neighbour
        2 years ago

        I’m having the same issue.  Telus had fixed the issue of keeping the “my favorite channels” stay selected even after power was off and then back on.

        but recently (Aug 2024) it is resetting back to all channels when the power comes on.  
        hopefully Telus is able to update again and change it back 

        thanks Mark 

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