Forum Discussion

Rocky3's avatar
Rocky3
Guardian
3 years ago
Solved

Favorite channels

10/22/24 It has been one year since I started this thread, rest assurred Telus is working on the problem.   I finally got the ability to choose favorite channels from my subscribed channels. GREAT ...
  • Rocky3's avatar
    Rocky3
    2 years ago

    The solution to this thread would be having the ability to choose and have that choice locked in until we choose to change it.

A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
3 years ago

Great feedback. Optik-Kate can you forward this back to our team if it's not a known issue as well?

Myoptic's avatar
Myoptic
Neighbour
2 years ago

I am having the same problem of Favorites arbitrary changing to Subscribed and it is Aug, 2024. It worked fine after the March , 2024 installation. 

  • burnabyplumber's avatar
    burnabyplumber
    Friendly Neighbour
    2 years ago

    I’m having the same issue.  Telus had fixed the issue of keeping the “my favorite channels” stay selected even after power was off and then back on.

    but recently (Aug 2024) it is resetting back to all channels when the power comes on.  
    hopefully Telus is able to update again and change it back 

    thanks Mark 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 years ago

      We've forwarded this to our dev team for investigation. Thanks so much for flagging!

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