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GMSailors's avatar
GMSailors
Organizer
6 years ago
Solved

Email transfer from Telus to google mail

I have stumbled on a number of web articles about telus mail moving to gmail.  Link: https://www.telus.com/en/bc/support/article/telus-email-transition-general-information I have not received any no...
  • Nighthawk's avatar
    Nighthawk
    6 years ago

    They are migrating the email accounts over in batches. They will email you prior to your account moving.

Tinasco's avatar
Tinasco
Neighbour
6 years ago

I have used Thunderbird for over 10 years, I like how simple and clean it is. I highly recommend it. BUT my telus webmail suddenly stopped going to my Thunderbird account and had a few other issues so I re-downloaded it. When setting it up this gmail stuff kept coming up. I was confused because I had a telus email. Also it now won't let me do anything because it is rejecting my password. Up until day before yesterday after doing research I found out about the migration to gmail. I have not heard anything from Telus. I had called Telus support to get some help and ask about the gmail thing and he told me that Telus had changed over to Google but he never mentioned anything about a migration. He tried to help me but nothing worked. Does anyone know if my troubles with Thunderbird are because I have been migrated yet? I am not computer savvy. I have gone to the website pages that explain how to transfer Telus webmail to Thunderbird but none of them work. Any help would be greatly appreciated.

SmoresGuy's avatar
SmoresGuy
Icon for TELUS Team Member rankTELUS Team Member
6 years ago

Tinasco have you tried logging into webmail.telus.net? If you are redirected to Google, you have been migrated. If you are able to access webmail.telus.net, (and possibly see the invitation form to pick a date) you are still on the old platform.

 

If you are on Google, use this article: Set up TELUS email on your computer using Mozilla Thunderbird

 

If you are on webmail still, use this article: https://support.mozilla.org/en-US/kb/manual-account-configuration and these settings:

Incoming (IMAP): imap.telus.net  port: 993

Outgoing (SMTP): smtp.telus.net  port:465

  • Tinasco's avatar
    Tinasco
    Neighbour
    6 years ago

    Thank you SmoresGuy, this was very helpful. Looks like I'm not on gmail yet.

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