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Azteker's avatar
Azteker
Organizer
4 years ago
Solved

Default Admin password doesn't work

We have a new Telus white cylinder. I am trying to login the admin panel (192.168.1.254), but the default admin password(the one at the bottom of the cylinder) doesn't work. Resetting to factory does...
  • NFtoBC's avatar
    NFtoBC
    4 years ago

    Sorry for the delay. Login to your gateway/router at 192.168.1.254, using the Admin credentials on the gateway. Under Overview / Connected devices, there should be a line with Boost2-0- in it. This lists the IP address you need to access your Wi-Fi device. Using this IP address, login using the credentials on the Wi-Fi cylinder.

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
4 years ago

Telus offers 2 white cylinders. One is a full gateway, and the password is under the flip up lid. The other is a Wi-Fi hub, with the password on the bottom. This latter device does not reside at 192.168.1.254 but is assigned an IP address from the gateway. You will need to find the IP address by logging in to the gateway, entering THAT IP address into your browser, then using the Admin password.

  • Azteker's avatar
    Azteker
    Organizer
    4 years ago

    Can you tell more about how to log in to gateway and find the IP？

    • NFtoBC's avatar
      NFtoBC
      Icon for Community Power User rankCommunity Power User
      4 years ago

      Sorry for the delay. Login to your gateway/router at 192.168.1.254, using the Admin credentials on the gateway. Under Overview / Connected devices, there should be a line with Boost2-0- in it. This lists the IP address you need to access your Wi-Fi device. Using this IP address, login using the credentials on the Wi-Fi cylinder.

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