Forum Discussion
Daily minimum 2 reboots of the router
We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a si...
As a follow up on this, technician was on site today and reterminated the fibre end. He expressed serious concern related to the optical tx/rx power as the dBm was weaker than expected (-22) and ideally they are looking for -15 a minimum. Unforunately this will require them to rerun the fibre line from the post in my back alley back to the house. He is putting notes in to have Telus address this. Please do not close any tickets and I will continue to post here as we have outages.
TELUS_Support
Official Support Team
Official Support TeamThanks for following up AMP9691, we'll send you a private message later regarding this situation.
Alright, had to reboot the router today. Not sure where to note these reboots as I did get a call from a Telus Manager but she didn't seem to have access to the tech's notes so I would like to log the reboots somewhere. If this needs to be somewhere else, please advise.
