Forum Discussion
Contact to a human at Telus
Hey great, I earned a new rank at Telus!
But after wasting a couple of hours trying to get in touch with some physical person at Telus, requesting to this useless chatbot to provide be a phone number or asking to have someone to call me back, I'm still at the same point.
I don't know what that new rank is giving me?
Can someone send me an Email containing a valid phone number to call a human?
And you have my Email as I keep getting useless advertisement from telus.
Thank you for your great support!
Pierre-A
4 Replies
TELUS_SupportOfficial Support Team
Hi Pierre-A - ranks are just fun statuses that we have on the Neighbourhood and have no impact on your TELUS services. Over time as you contribute in the Neighbourhood you'll level up and other users can see these ranks and trust that the information they're being given is more accurate. That's just one of the ways that it can be used.
All of our phone numbers can be found in our Contact Us page but can you share more of what issue you are having? Maybe we can assist here on the Neighbourhood
Hi,
Thank you for replying to my message.
I did go through all the pages where “Contact us” is mentioned with a nice little logo of a phone, but I did not see a single number suggesting it is a phone number.
So if you can give me a web link, I would really appreciate it.
I did try to call Telus location in my neighbourhood (Vancouver) but none did respond.
My issue is simple, I want to cancel my phone, television, network. If there is a form that would provide me this option with a official email where I can submit my request, please let me know. But talking to someone in the Vancouver area or BC, should be possible.
Cheers, PAA
Call 1-866-558-2273 answer the which account question and PIN and then say “Team Member” after every question and it will pass you to someone. Then be prepared to stay on hold for around 1.5 hrs.
