Forum Discussion
Contact to a human at Telus
Hey great, I earned a new rank at Telus! But after wasting a couple of hours trying to get in touch with some physical person at Telus, requesting to this useless chatbot to provide be a phone numbe...
TELUS_Support
Official Support Team
Official Support TeamHi Pierre-A - ranks are just fun statuses that we have on the Neighbourhood and have no impact on your TELUS services. Over time as you contribute in the Neighbourhood you'll level up and other users can see these ranks and trust that the information they're being given is more accurate. That's just one of the ways that it can be used.
All of our phone numbers can be found in our Contact Us page but can you share more of what issue you are having? Maybe we can assist here on the Neighbourhood
Hi,
Thank you for replying to my message.
I did go through all the pages where “Contact us” is mentioned with a nice little logo of a phone, but I did not see a single number suggesting it is a phone number.
So if you can give me a web link, I would really appreciate it.
I did try to call Telus location in my neighbourhood (Vancouver) but none did respond.
My issue is simple, I want to cancel my phone, television, network. If there is a form that would provide me this option with a official email where I can submit my request, please let me know. But talking to someone in the Vancouver area or BC, should be possible.
Cheers, PAA
Call 1-866-558-2273 answer the which account question and PIN and then say “Team Member” after every question and it will pass you to someone. Then be prepared to stay on hold for around 1.5 hrs.
El-EricCommunity Manager
This only works if you're calling for a mobility account. For home services you want to call 1-888-811-2323 and for SmartHome Security you can call 1-855-255-8828.
To clarify though, when our virtual assistant asks for the purpose of the call, I strongly suggest giving it context. Words like "Internet billing", "Technical support", "order issues" will help a ton and have a decreased chance of reaching the wrong department and having to be transferred.
Even here on the Neighbourhood we need to ask for context as we receive inquiries like the original post where it could be any line of business so providing the wrong number could impact their experience.
