Forum Discussion

FrustratedTelu1's avatar
FrustratedTelu1
Neighbour
12 months ago
Solved

Connect App - Not connected to Home Network

The Connect App no longer works.  It says, "You need to be on your home Wi-Fi and enter your admin password to proceed.  Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
  • TELUS_Support's avatar
    TELUS_Support
    12 months ago

    We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!

     

    *Edit: Accepting as solution to pin this to the top for visibility.*

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
11 months ago

We recently patched it with an update. Anyone still experiencing the issue, please update your app 🙂

Thank you to everyone for flagging this to us. 

KennyA's avatar
KennyA
Neighbour
11 months ago

Working now! Finally! That required way too much patience and frustration for us customers.  

  • Serge-E's avatar
    Serge-E
    Helpful Neighbour
    11 months ago

    What was the magical solution, beyond patience?

    • eper's avatar
      eper
      Friendly Neighbour
      11 months ago

      I do not see boosters now.

      For me the solution is - restart the Modem.
      Then the Connect shows boasters sometime, after several hours boosters are not listed again.

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