Forum Discussion

Michelle67's avatar
Michelle67
Neighbour
12 months ago

Closed captions

We just signed up to Telus TV and have recently noticed the same issues.  CC on recorded programs doesnt work when viewing from the TV, but works fine when using the App on my iPhone.  CC on the same...
Marco2025's avatar
Marco2025
Neighbour
6 months ago

I just wanted to pop in here for a fix I found (temporary) when closed captions work then stop working on recordings. I signed out of my account and then logged back in, captions worked when I did this. I’ve seen posts as far back as 2 years ago and it’s still not fixed. I almost canceled my services because of this problem. I have hearing trouble so I rely on captions.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
6 months ago

Do you have our classic Optik equipment or our newer digital boxes?

  • Marco2025's avatar
    Marco2025
    Neighbour
    6 months ago

    I believe it’s the older option streaming boxes (two of them)

    • Marco2025's avatar
      Marco2025
      Neighbour
      6 months ago

      I just renewed my term, is there an equipment upgrade I could’ve got?

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        6 months ago

        It is hard to say which equipment you have without checking your account but we can do so if you want! Please send us a private message by clicking on our profile and clicking on "Send a message"

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