Forum Discussion
Closed captions
We just signed up to Telus TV and have recently noticed the same issues. CC on recorded programs doesnt work when viewing from the TV, but works fine when using the App on my iPhone. CC on the same...
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Official Support Team
Official Support TeamMichelle67 We've heard back and our team is aware of the issue and it's being worked on for a future fix. Thanks for letting us know!
I just wanted to pop in here for a fix I found (temporary) when closed captions work then stop working on recordings. I signed out of my account and then logged back in, captions worked when I did this. I’ve seen posts as far back as 2 years ago and it’s still not fixed. I almost canceled my services because of this problem. I have hearing trouble so I rely on captions.
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Do you have our classic Optik equipment or our newer digital boxes?
I believe it’s the older option streaming boxes (two of them)
