Forum Discussion
Chinese channels 2801 and 2802 not working?
The channels are down for more than 12 hours. Is this normal? I just subscribed to Optik TV and the chinese package, got the box on Tuesday and Thursday can't watch it since afternoon. If this happ...
TELUS_Support
Official Support Team
Official Support TeamIt appears that the broadcaster is experiencing technical difficulties at this time. Our Optik team is aware of the issue and monitoring. We'll provide updates as we get them!
Thank you! I also think this is a TELUS problem because I can also watch it using a different provider.
I hope it gets resolved soon.
Same here, I can watch them on Shaw. Since I was about to switch over from Shaw to Telus, so I want to make sure box is working before I cut off Shaw.
Is this problem appear often in Telus?
For this particular situation, this is actually the first time it's happened to me with this problem.
All the other issues were caused by a box issue, either resolved with a quick reset or a new box. My issues with the TV box was mainly because my box was way actually dying after 15 years of use. I haven't had an tv box issues since I got a new one 2 years ago.
- TELUS_Support
No, this isn't a frequent issue. There are however from time to time issues with broadcasters. Our team is aware and working on a resolution as quickly as possible.
