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MrSL's avatar
MrSL
Rockstar
3 years ago

Changing end time for recordings.

Just joined Telus, I have Optik TelusTV+. I'm trying to change the end time for recordings. Doesn't matter whether it is a single program recording or series, the are no options for doing this?

 

If I select the single program (in recordings) and press edit, the only option is for the channel. On a series recording I can select first run or repeats etc but no option for end times. Particularly annoying for sports as they often overrun.

 

Am I missing something?

15 Replies

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  • MrSL's avatar
    MrSL
    Rockstar
    3 years ago

    Hi Optik-Kate What has happened to the recording 'padding' for sports? It was working for me but I noticed about a week ago that padding wasn't added to my recordings on Golf Channel.

    This week I was recording the LPGA Dana Open (Golf). On Thurs, Fri & Sat on 'Golf Channel' - no padding was added. However on today's recording, the final day on CBS it has added the extra hour...

     

    Also any update either time-frame or likely hood of users being able to add time (i.e. 1,3,5,30,60,120 mins) to 'any recordings'. This is a fundamental issue, I can't count the number of times I have missed the last 30 seconds or so of a recorded program. So annoying!

    • Optik-Kate's avatar
      Optik-Kate
      Icon for TELUS Team Member rankTELUS Team Member
      3 years ago

      Hi MrSL, the post padding for sports is available to all live streaming sport events that are running for the first time. If they are re-runs, the post padding is not automatically applied. Do you know if you were recording the first run live streaming event on the Golf Channel? Also, the post padding is for extra 60 mins currently, if the event runs more than an hour longer than the scheduled guide time, it won't record past 60 mins. 

       

      The user's ability to manually extend is on the roadmap, but as always, I cannot provide a timeline. I can provide an update as we get closer to a release date. 

      • MrSL's avatar
        MrSL
        Rockstar
        3 years ago

        Hi Optik-Kate Sorry I can't remember if it was a first run or repeat because the guide doesn't display "New or Repeat" 🙄. Manually setting recordings for all the golf I can find cause "Series Recording" doesn't work either and as a series recording is only for that channel, no use anyway as often a 'days play' would be on a different channel, i.e. CBS.

        Well I hope the update comes soon, very frustrating missing the 'cliff-hanger' at the end of a program frequently.

        Is there any roadmap to extending the '45 Days' that recordings are held too? I'm getting to the stage where recordings are being deleted because of this. The answer to look for this on demand doesn't fly either; often re-runs of old series which are not available on demand.

  • MrSL's avatar
    MrSL
    Rockstar
    3 years ago

    Yeah, thanks FuzzyLogic. I just did a long online chat and it's not yet available. Frankly that's ridiculous (TELUS) like selling you car, but you can only use first gear until they get an update. Should've been working before release. 

    Series recordings are hit and miss too. Some work, some don't . Even though according to the guide a 'series recording' has been set, but doesn't show on my scheduled recordings. Beginning to regret this move to Telus...

    • Optik-Kate's avatar
      Optik-Kate
      Icon for TELUS Team Member rankTELUS Team Member
      3 years ago

      Hi MrSL, a frequently mentioned workaround for extending recording includes recording the show that immediately follows the event. 

       

      That said, we are rolling out a solution that auto extends recording by 90 mins for tennis and 60 mins for any other sport and it will be available within the next week or so. 

      • MrSL's avatar
        MrSL
        Rockstar
        3 years ago

        Hi Optik-Kate Well at least that's something (for sports). I know about the workaround, that's obvious, but defeats the object of setting, in particular, series recordings. Made more annoying as the Telus remote has no 'button' to skip to the next day when viewing the guide. As for any other recordings I like to add an extra 3-5 minutes. Nothing more annoying than watching something and you miss the last minute...

    • buckycat's avatar
      buckycat
      Leader
      3 years ago

      Glad that Telus is not “updating” existing customers to the new equipment. When it first came out I was looking forward to getting it, now I will be holding on to the original boxes for as long as I can.

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