Forum Discussion
Changing end time for recordings.
Just joined Telus, I have Optik TelusTV+. I'm trying to change the end time for recordings. Doesn't matter whether it is a single program recording or series, the are no options for doing this? I...
Hi Optik-Kate What has happened to the recording 'padding' for sports? It was working for me but I noticed about a week ago that padding wasn't added to my recordings on Golf Channel.
This week I was recording the LPGA Dana Open (Golf). On Thurs, Fri & Sat on 'Golf Channel' - no padding was added. However on today's recording, the final day on CBS it has added the extra hour...
Also any update either time-frame or likely hood of users being able to add time (i.e. 1,3,5,30,60,120 mins) to 'any recordings'. This is a fundamental issue, I can't count the number of times I have missed the last 30 seconds or so of a recorded program. So annoying!
Optik-Kate
TELUS Team Member
TELUS Team MemberHi MrSL, the post padding for sports is available to all live streaming sport events that are running for the first time. If they are re-runs, the post padding is not automatically applied. Do you know if you were recording the first run live streaming event on the Golf Channel? Also, the post padding is for extra 60 mins currently, if the event runs more than an hour longer than the scheduled guide time, it won't record past 60 mins.
The user's ability to manually extend is on the roadmap, but as always, I cannot provide a timeline. I can provide an update as we get closer to a release date.
Hi Optik-Kate Sorry I can't remember if it was a first run or repeat because the guide doesn't display "New or Repeat" 🙄. Manually setting recordings for all the golf I can find cause "Series Recording" doesn't work either and as a series recording is only for that channel, no use anyway as often a 'days play' would be on a different channel, i.e. CBS.
Well I hope the update comes soon, very frustrating missing the 'cliff-hanger' at the end of a program frequently.
Is there any roadmap to extending the '45 Days' that recordings are held too? I'm getting to the stage where recordings are being deleted because of this. The answer to look for this on demand doesn't fly either; often re-runs of old series which are not available on demand.
- Can you still check the time indicated on the recording then compare with google results?
No. Deleted...
- Optik-Kate
Touche about the "new vs. repeat" badge. At the risk of sounding like a broken record, that fix is on the roadmap. It's just this feature needs other optimizations to happen first to be able to correctly label new vs. repeat. If you're curious about how the improvement process works or why it takes so long, I wrote a long explanation for another post. https://forum.telus.com/t5/Optik-TV/What-is-the-role-of-Community-Managers-in-achieving-improvements/td-p/138380
In terms of extending the storage duration, we're working on increasing it to 90.
Optik-Kateglad you liked that 😉. I appreciate that improvements to any system is not a quick fix and the input the development team make is obviously critical. The Forum is a great resource, as are your timely responses. My gripe is with Telus. It really shouldn't necessary for users (me) to spend so much time inquiring on basic operation. The 'nice to haves' such as ability to change the home screen is one thing and something development teams would be suited for. They (Dev teams) should not have to deal with basic system fundamentals. The basic function of a guide and PVR (local or web) is to accurately view and record. A system that doesn't even display 'new or repeat', users ability to modify recording lengths or set a series recording across multiple channels, pitiful storage time should have been completed before release. This release is shameful (Telus). Personally, unless these core issues are rectified I will not be renewing my contract when the time comes.
