Forum Discussion
Can't restore wifi network
Hi, I have tried everything offered on the Telus self-help site to restore my wifi network but it still won't work. It's not my devices, it's the network itself. Can anyone help?
TELUS_Support
Official Support Team
Official Support TeamIf you've already tried the troubleshooting steps on the Telus self-help site and your Wi-Fi network is still not working, here are some additional steps you can take:
Restart Your Equipment: Unplug both your modem and router from the power source. Wait for about 5 minutes before plugging them back in. This can often resolve connectivity issues.
Check for Service Outages: Check the Telus Service Status page to see if there are any outages in your area.
Reset Your Modem/Router: If restarting doesn’t work, consider performing a factory reset on your modem or router. This will revert all settings to default, so make sure you have any necessary configuration details.
Update Firmware: Ensure that your modem and router firmware are up to date. Sometimes, connectivity issues can stem from outdated software.
Wired Connection Test: If possible, connect a device directly to your modem using an Ethernet cable. This can help determine whether the issue is with your Wi-Fi network or the internet connection itself.
Let us know if this helped!
