Forum Discussion
Call Back Feature
The call back feature isn’t working. Every time I select to use this feature, I’m told that I’ll receive a call back. When my phone rings for the call back, I answer it and then the system gives me th...
dru
Community Manager
Community ManagerWould you, by chance, have Call Control enabled? Call control is highly effective but there is a caveat in that call back systems are not able to circumvent it.
The call back issue is with my cell phone.
Call control is a feature with landline phones. Landline is fine for call backs.
Call backs from Telus should work both with cell phones & landlines.
Call control is a feature with landline phones. Landline is fine for call backs.
Call backs from Telus should work both with cell phones & landlines.
- dru
Call control is available for mobile as well. I've hyperlinked an article about Call Control for mobile in my previous post which walks you through how to manage it (and check to see if it's enabled on your line).
- My cell phone carrier is not with Telus, so therefore I don’t have call control feature on my cell phone.
