Forum Discussion
Bulk Series Delete - Care to comment?
Anyone from Telus care to comment on a post from +3 weeks ago? ZERO response so far... pitiful! Ann3posted: https://forum.telus.com/t5/Optik-TV/Erase-multiple-recordings/m-p/143148#M13134 to ...
Optik-Kate
TELUS Team Member
TELUS Team MemberHappy New Year to you too MrSL & Rocky3
I have a tentative date on when we'll roll out bulk delete, but you probably won't like it.
But hey, it's a new year, so let's set a new tone for how things will go.
Bulk delete is tentatively launching in June. (See, I said you wouldn't like it)
This post will auto-close after 90 days because that's just how the neighbourhood is set up, but don't worry, the request is still documented and forwarded to the development team even if it's closed!
In terms of responses on Neighbourhood, I think it was mentioned before that this is a place for users to communicate and share experiences. If you're unsatisfied with the response time from the mods or me, you are welcome to chat with our agents through the chatbot or call in. The agents will log your ticket and the request will flow through the same!
Happy New Year Optik-Kate Wishing you a healthy, happy & prosperous 2024!
Umm, your comment; "But hey, it's a new year, so let's set a new tone for how things will go.
Bulk delete is tentatively launching in June." I hope this doesn't imply that it will tentatively take 6 months for any future improvements... 😆
I know I sound like a broken record, but the system should have had features like this before release 🤔. Not really things that I would like, but things most users would expect from a new release.
As for replying to posts. I was referring in particular to a post by user Ann3. where I commented. There was, and still has been, no response for 4+ weeks. Not really showing our new users much hope from the service provider.
Have you ever tried using the chatbot? It's easier 'banging your head against the wall' than trying to get it to refer the chat to a live agent.
- Optik-Kate
The plan is to have monthly improvements, it just so happens that the specific bulk delete feature is 6 months out. I will update the feature update post once we roll out the changes for this month.
By new tone, I just mean I'm giving you tentative dates even though they're tentative 🙂
In terms of the chatbot, you can request to chat with a live agent by typing "agent", if they're unavailable you will get prompted to call in instead!
Thanks. Any update, even tentative is good to know!
I've typed many things in the chatbot, not sure if "agent' was one of them 😂
