Forum Discussion

Mauree's avatar
Mauree
Organizer
10 months ago

Billing Issues

It has been extremely difficult to reach customer service. After spending three days trying on and off to get assistance, I finally reached a representative and I asked to lower my home internet bill...
Mauree's avatar
Mauree
Organizer
10 months ago

Okay, all have been verbally adjusted. Hoping that it will show the same on the bill. That was very upsetting. I hope no one else experiences what I just went through. 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
9 months ago

We do apologize for the experience. If you require assistance, send us a private message and we will do our best to help. 

  • Mauree's avatar
    Mauree
    Organizer
    9 months ago

    I just got my bill and guess what it’s not what I was promised and told. I have sent a dispute. Here we go again.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      9 months ago

      Could you please send us a private message with your account details and more information about the discrepancy?

      • Mauree's avatar
        Mauree
        Organizer
        9 months ago

        I have been on instant message with you guys and it’s going nowhere. Someone also booked me an appointment Saturday between 1 PM to 3 PM and no one arrived. And they are saying no one booked an appointment but then I have this plan that I got signed up for so what goes on now? Someone was supposed to come and install something. Figure it out.