Forum Discussion
Billing Issues
Telus LIES.
Home Security Scam: I was offered a "free security camera" at signup—no contract or obligation mentioned. I was then charged for a $180/month Home Security package I never agre...
I posted a complaint here in the official TELUS forums about fraudulent charges, deceptive billing practices, and censorship.
They edited my post title from “Fraudulent Charges, Deceptive Practices, and Billing Errors” to “Billing Issues” without my consent—then deleted the entire post when I pointed it out.
TELUS: This isn’t customer service. This is censorship and gaslighting.
You’ve lied about free offers, charged me for a “repair” you said was free, inflated my streaming bundle price, and now silenced me.
Do better. Fix it.
TELUS_SupportOfficial Support Team
Nothing was deleted, as you can see we've moved this post into the thread from your original post which was right below it in the Latest Posts feed. We've merged them together as we like to keep things neat and tidy in order to minimize duplicates. That being said, there's also no need to use different usernames as one will suffice. We're still looking into things as per our original private message conversation and will answer there when finished. Thanks.
- To clarify—my use of two usernames wasn’t intentional. Your platform locked me out of my original profile without any way to regain access. I only created the second account because I was unable to post or engage through the first.If it helps keep things tidy, feel free to merge or deactivate the original account. But I’d appreciate it if this wasn’t framed as misconduct on my part when it was caused by technical issues on your end.Thanks
- I need you to delete my response, as my personal information is now in the thread due to your faulty reply system.
- I had to use a different username, as your website would not let me login.
The only option it gives me is to start a new profile. I still cannot look at my messages on my original profile.
