Forum Discussion
gcamargo
3 years agoFriendly Neighbour
After moving to a new address recordings do not play anymore
Hello all, Everything was working as expected after moving our services to our new place. I carried the equipment with me and had no issues with my 4K PVR (UIW8001). One day Telus removed my old ...
NFtoBC
Community Power User
3 years agoAccounts seem to be connected to an address, not a person. Thus your move causes the creation of a new account, and deletion of the old. Recordings are connected to an account - you cannot take them elsewhere. Unfortunately, this puts you in the same position as those who have had malfunctioning hard drives, or needed to upgrade equipment for other reasons; the recordings are lost.
With time, all recordings are ephemeral.