Forum Discussion
6 months with TelusTV-21T – Basic system Improvements?
Just concentrating on the really basic expectations I think every user would expect from a ‘TV Guide’ & a ‘Recording’ perspective for paying customers. This is for the TelusTV-21T STB with cloud reco...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi MrSL, I am categorizing your feedback and sharing it with the team, but you already knew that. Not sure you want to hear from me again, but I thought I'd clarify that it's difficult to provide concrete dates because development timelines change all the time. I'd rather provide the neighbourhood with an update after the fix is launched, at least it will be a pleasant surprise than to provide temporary false hopes!
RobG3987 The research survey isn't focused on PVR and guide because we're aware of the issues (thanks to everyone's feedback on the neighbourhood) and are working on resolving them. The purpose of the survey was for design feedback for the future state of things to come. Thank you for your participation.
This is just a dumb superficial corporate response. Absolutely nothing to give the customer hope that things will get better soon. At this rate I will have switched back to Shaw when my contract is up.
This is a 36 BILLION dollar company that can’t be bothered to do things in a reasonable amount of time. It’s almost like outsourcing everything is bad for the customer.
I’m sure Telus has given the developer a time frame for some functional updates but you can’t even give your PAYING Customers a hint of when to expect updates.
This is a 36 BILLION dollar company that can’t be bothered to do things in a reasonable amount of time. It’s almost like outsourcing everything is bad for the customer.
I’m sure Telus has given the developer a time frame for some functional updates but you can’t even give your PAYING Customers a hint of when to expect updates.
