Forum Discussion
6 months with TelusTV-21T – Basic system Improvements?
Just concentrating on the really basic expectations I think every user would expect from a ‘TV Guide’ & a ‘Recording’ perspective for paying customers. This is for the TelusTV-21T STB with cloud reco...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi MrSL, I am categorizing your feedback and sharing it with the team, but you already knew that. Not sure you want to hear from me again, but I thought I'd clarify that it's difficult to provide concrete dates because development timelines change all the time. I'd rather provide the neighbourhood with an update after the fix is launched, at least it will be a pleasant surprise than to provide temporary false hopes!
RobG3987 The research survey isn't focused on PVR and guide because we're aware of the issues (thanks to everyone's feedback on the neighbourhood) and are working on resolving them. The purpose of the survey was for design feedback for the future state of things to come. Thank you for your participation.
- This is just a dumb superficial corporate response. Absolutely nothing to give the customer hope that things will get better soon. At this rate I will have switched back to Shaw when my contract is up.
This is a 36 BILLION dollar company that can’t be bothered to do things in a reasonable amount of time. It’s almost like outsourcing everything is bad for the customer.
I’m sure Telus has given the developer a time frame for some functional updates but you can’t even give your PAYING Customers a hint of when to expect updates.
KHRHi Flash54321
Is there a specific feature that you're looking for more detail on? Some things are more concrete than others and we may be able to share some details.
- Adding extra time in blocks 1hr, 2hr, etc
Favoriting a sports team and having all games recorded regardless of channel or time
Being able to record not just a block on the guide. I’d like to record a certain channel at a certain time regardless of what’s on.
These are standard from your competitors years OLD system.
It would also be awesome if I wasn’t forced to see your on demand advertising every time I turn on the tv. I already pay a premium for your service, I shouldn’t have more things to buy show up as the first thing I see.
Further to the above, why don’t you have a free section like your old system and your competition l’s system.
I’m sure there’s more but I’ve already spent enough time here.
Oh, the icing on the cake.... I had also gone through the laborious task of manually selecting and recording the Ladies Euro Tour Golf, Aramco Team Series also on the CH925: Golf Channel. Guess what, no hour added! 😡As I had already added so many recordings after after each episode it's very hard to tell "what-is-what" and I didn't record the following program, so missed the conclusion of the final round...
Of course if 'Series Recording' and adding extra time was a working option, I wouldn't have missed anything!
I think the only option for me is to record every single program on the Golf Channel from Thursday till Sunday night, every week, so I don't keep missing out. Let's see what that does to the TELUS 'Cloud Storage'
- How are you charging customers for a product that doesn't even seem to have made it past beta testing? You would expect a hardware upgrade to provide increased functionality or at the very least offer the same functionality. This is considerably worse than my old optik tv box.
- Exactly.
It's not personal. You sound like a wonderful person! It's TELUS and this hopeless TelusTV-21T system.
After 6 months I'm (and I'm sure all the other poor customers) still waiting on any update that works! Beyond frustrating!
I'm really pi**ed this morning... Having manually recorded the last 3 days of the LPGA Maybank golf tournament - 6 hours per day, I managed to watch all 18 hours, excited to watch the finale this morning...
It apparently recorded and I tried to watch it via the telustvplus webpage on another tv but the playing of the recording wouldn't play, it just hung on a blank page with a circle going round and round so gave up. An hour later I tried to watch it via the TelusTV-21T STB on my main tv but the recording was no longer listed! Rebooted everything, but it didn't return. Before I managed to watch it on 'replay' noticed the result so no point now... Another colossal waste of time, just like this system! 😠
