Forum Discussion
2nd hop showing a "worst" of over 4,000 regularly on WinMTR. Games, streams, etc routinely pause/lag
I posted earlier about my internet constantly having big lag spikes whenever a constant connection is needed (i.e when live streaming, when watching streams, when gaming). I have 750/750 fiber intern...
Nighthawk
Community Power User
Community Power UserPost the MTR results. Typically if the second hop has an odd result, all that follow will as well unless that device isn't always responding to ICMP. That doesn't necessarily indicate there is a problem.
If you're on fibre, you don't have a modem. There will be an ONT and a router typically and the router is the one you'll see on MTR. Do you have the T3200M? Do you also have your own third party router also connected?
Right, the ONT and the T3200M.
| Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
| 192.168.1.254 | 0 | 581 | 581 | 0 | 0 | 48 | 1 |
| 10.29.238.1 | 1 | 534 | 530 | 1 | 129 | 3760 | 7 |
| STTLWAWBCI01.bb.telus.com | 0 | 581 | 581 | 10 | 12 | 59 | 11 |
| 154.11.2.145 | 0 | 581 | 581 | 13 | 18 | 185 | 14 |
| ae1-br01-eqse2.as57976.net | 0 | 581 | 581 | 40 | 43 | 122 | 41 |
| xe-0-0-0-1-br01-eqsv5.as57976.net | 0 | 581 | 581 | 40 | 44 | 143 | 41 |
| et-0-0-29-br02-eqsv5.as57976.net | 0 | 581 | 581 | 42 | 44 | 103 | 43 |
| xe-0-0-1-1-br02-eqla1.as57976.net | 0 | 581 | 581 | 42 | 48 | 152 | 43 |
| et-0-0-29-br01-eqla1.as57976.net | 0 | 581 | 581 | 42 | 47 | 156 | 43 |
| et-0-0-2-br01-swlv10.as57976.net | 0 | 581 | 581 | 41 | 45 | 110 | 42 |
| et-0-0-0-pe02-swlv10.as57976.net | 0 | 581 | 581 | 41 | 45 | 164 | 76 |
| las-swlv10-ia-bons-02.as57976.net | 0 | 581 | 581 | 40 | 41 | 89 | 41 |
| 137.221.105.2 | 0 | 581 | 581 | 40 | 41 | 88 | 41 |
those are the MTR results. I've also done a pingpath that showed this,
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-VUQU32C.telus [192.168.1.64]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.254
0/ 100 = 0% |
2 2ms 0/ 100 = 0% 0/ 100 = 0% 10.29.238.1
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% STTLWAWBCI01.bb.telus.com [75.154.217.106]
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% 154.11.2.145
0/ 100 = 0% |
5 54ms 0/ 100 = 0% 0/ 100 = 0% ae1-br01-eqse2.as57976.net [137.221.73.33]
0/ 100 = 0% |
6 51ms 0/ 100 = 0% 0/ 100 = 0% xe-0-0-0-1-br01-eqsv5.as57976.net [137.221.65.40]
0/ 100 = 0% |
7 52ms 0/ 100 = 0% 0/ 100 = 0% et-0-0-29-br02-eqsv5.as57976.net [137.221.65.117]
0/ 100 = 0% |
8 59ms 0/ 100 = 0% 0/ 100 = 0% xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
0/ 100 = 0% |
9 55ms 1/ 100 = 1% 1/ 100 = 1% et-0-0-29-br01-eqla1.as57976.net [137.221.65.0]
0/ 100 = 0% |
10 59ms 0/ 100 = 0% 0/ 100 = 0% et-0-0-2-br01-swlv10.as57976.net [137.221.65.69]
0/ 100 = 0% |
11 48ms 0/ 100 = 0% 0/ 100 = 0% et-0-0-0-pe02-swlv10.as57976.net [137.221.83.83]
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% las-swlv10-ia-bons-02.as57976.net [137.221.66.19]
0/ 100 = 0% |
13 41ms 0/ 100 = 0% 0/ 100 = 0% 137.221.105.2
It seems testing shows very inconsistent results, which kind of describes the problems I have when using this internet without a VPN - semi-regular speeds with spikes of extremely slow to no connection, but not long enough to actually disconnect me from a game or stream or anything.
I do not have a third party router but did order one to try and see if it would solve any of these problems.
Where I get stumped is why using a VPN would solve this.
also, I'm not saying there is a problem because of the test results. The problem is how this internet performs when I'm trying to use it without a VPN. The test results are just me trying to find out what the problem is.
- Nighthawk
The problem could be a number of things, if it's even a straight forward connection issue. I'd say start by speaking with tech support directly and see if there are any issues or errors with the connection. If you're using a VPN, it'll still be connecting through that same second hop since it is the first device outside of the house that the T3200 reaches first. Possibly a QoS issue but hard to say for sure.
My MTR to the same IP shows pretty much the same path with the exception of the second hop.
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.1.254 - 0 | 59 | 59 | 0 | 0 | 1 | 0 | | 10.145.148.1 - 0 | 59 | 59 | 4 | 4 | 5 | 4 | | sttlwawbci01.bb.telus.com - 0 | 59 | 59 | 28 | 28 | 31 | 29 | | 154.11.2.145 - 0 | 59 | 59 | 25 | 30 | 85 | 26 | | ae1-br01-eqse2.as57976.net - 0 | 59 | 59 | 58 | 60 | 112 | 58 | | xe-0-0-0-1-br01-eqsv5.as57976.net - 0 | 59 | 59 | 58 | 60 | 119 | 59 | | et-0-0-29-br02-eqsv5.as57976.net - 0 | 59 | 59 | 58 | 59 | 83 | 58 | | xe-0-0-1-1-br02-eqla1.as57976.net - 0 | 59 | 59 | 54 | 60 | 116 | 55 | | et-0-0-29-br01-eqla1.as57976.net - 0 | 59 | 59 | 58 | 64 | 119 | 75 | | et-0-0-2-br01-swlv10.as57976.net - 0 | 59 | 59 | 78 | 81 | 122 | 80 | | et-0-0-0-pe01-swlv10.as57976.net - 0 | 59 | 59 | 54 | 56 | 121 | 55 | | 137.221.105.2 - 0 | 59 | 59 | 53 | 54 | 56 | 54 | |________________________________________________|______|______|______|______|______|______|
I even tried MTR to your second hop but see no loss
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.1.254 - 0 | 740 | 740 | 0 | 0 | 11 | 1 | | 10.145.148.1 - 0 | 741 | 741 | 3 | 4 | 14 | 4 | | 10.29.238.1 - 0 | 741 | 741 | 15 | 15 | 26 | 16 | |________________________________________________|______|______|______|______|______|______|
I spoke to tech support the other day and he recommended first to try a third party router to bridge to, and if that doesn't work give a static IP a go. They said they did not see any connection issues on their end. It's strange because when I lived just 10 minutes away we had copper internet and this never happened; I've only noticed it since upgrading to fiber. My parents house also has a similar issue (I went over and tested it) on fiber but they only browse the internet so it does not effect them noticeably.
I'm going to give the new router a try once it arrives and see if that solves it. This is such a strange issue that I've yet to talk to anyone that understands what it could be, though I have read a few other similar cases both on reddit and these specific forums that never seemed to have found a solution (the VPN seems to be the best fix.. which still makes no sense to me)
