Forum Discussion
“Sorry, we could not retrieve your TELUS TV service information at this time.” On MyTelus
Hello, I’ve been a Telus internet and Optik customer for nearly a year now and have been struggling to access my OptikTV settings via the Website or MyTelys App. My internet and phone info loads ...
I had a similar problem solved while on the phone with support who was on the phone to backend tech. Only the TV section was not working. It was fixed in real time with trial and error as they could not see a problem at their end.
These days I log into My Telus and another page pops up saying try again later, just click again and it completes the log in. It is as if Microsoft was fixing the software.
