Forum Discussion
What should I do?
Here's a summary of the situation: 1. I had a number ending with 8880 2. It was replaced with a number ending with 7846. 3. I wanted to move my old number to Telus Business Connect. They said n...
NFtoBC
Community Power User
Community Power UserTo my recollection, step 3 can only happen if the number is still attached to your account, and will result in the automatic closure of the account from which the number is drawn.
That happens only if there is a single line. This is a business mobility account with 4-5 lines. So if one line is drawn others will remain. Have done this successfully earlier also and even gave reference to old numbers ported this way with account numbers. Only challenge is getting the right person to do it. Core technical support team is from Canada and stop their work at regular hours. But first level support is outsourced and they just have a troubleshooting checklist with them with not much knowledge of what is happening.
