Forum Discussion

Rubywubee's avatar
Rubywubee
Neighbour
2 years ago

What happened to customer service?

I had to speak with five people today to get an answer about upgrading my phone. The agents I first spoke with did not listen to my issue and did not know how to solve it. One agent completely ignore...
El-Eric's avatar
El-Eric
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Rubywubee I am sorry to hear about your struggle in wanting to upgrade your device. Those surveys you refer to are sent randomly so they must have missed you this time around but I appreciate that you wrote to us to let us know about your experience

Related Content