Forum Discussion
Useless customer service
I placed an order on Nov 29 for 2 new iPhone 16 Pros. There has been no movement on the order and I got a call on last Saturday and they left a voicemail saying there were some details that they need...
TELUS_Support
Official Support Team
Official Support TeamHi TrevorJ - we will send you a private message. We can check on the status of the order
Hey Telus support! I am experiencing the exact same thing with my recent web order. We have now been on the phone 2+ hours trying to get through to the web store phone number 1-866-488-2709. We received an alert to provide additional information for our order of two iPhone 16 Pro's... how else can we provide this information? Sitting on hold for 2+ hours in absolutely insane.
- TELUS_Support
Hi JPNM - You can visit a TELUS Store with two pieces of ID and they can call in to their support team to get this straightened out
