Used Up All High Speed Data

I have done this 3 times and the problem still exists:

1. On mobility, incorrect data remaining, reset itself eventually.
2. On mobility, new bill amount for the period showed with a red exclamation mark stating it was due last month. This reset itself after a few days.
3. On home, shows same bill amount for mobility saying it is due on 28 September. When logging onto the main website under My Telus it shows $0.00 nothing due.

For 2 above, this happens every month since we’ve been with Telus. For 1 and 3 these are new issues this month.

How can this be resolved?