Forum Discussion
Used Up All High Speed Data
I received a text message this morning saying I had "used up all of your high speed data". We have two devices each of 200Gb data. This was less than 24 hours into my new data/billing month. ...
Another app issue has occurred this afternoon. The mobility bill is now showing the correct amount but when going to the “home” account it’s showing the exact same amount as mobility. Our home bill is $30 less than mobility. Something is going wrong with your app.
TELUS_Support
Official Support Team
Official Support TeamHave you tried resetting the cache on the app or uninstalling and reinstalling it? Sometimes that fixes the presentment issue. Can you try doing that?
I have done this 3 times and the problem still exists:
- On mobility, incorrect data remaining, reset itself eventually.
- On mobility, new bill amount for the period showed with a red exclamation mark stating it was due last month. This reset itself after a few days.
- On home, shows same bill amount for mobility saying it is due on 28 September. When logging onto the main website under My Telus it shows $0.00 nothing due.
For 2 above, this happens every month since we’ve been with Telus. For 1 and 3 these are new issues this month.
How can this be resolved?
- TELUS_Support
Can you send us a private message? We'll get someone to look into this with you.
I have sent a detail PM, looking forward to a response.
