Forum Discussion
Used Up All High Speed Data
I received a text message this morning saying I had "used up all of your high speed data". We have two devices each of 200Gb data. This was less than 24 hours into my new data/billing month. ...
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want our customers to have. Feel free to send us a private message if there's anything you'd like to discuss and we'll be here.
I have written your colleagues via the Messaging part of the app. There are two issues:
Data: At the beginning of the billing period I am told there is no data left in my plan, which is not the case. After a while it does reset itself but it is misleading and worrying.
Billing: The price for the next bill appears with a red exclamation mark. It states that I haven't paid the bill for the previous period, which I have. So, there are roughly two days when a new bill price appears with the "pay by date" for the previous period. When going to view the PDF bill it still shows the invoice for the previous period.
Obviously there are workflow issues that need to be addressed in the app. I have asked for this to be checked out. Your colleagues keep pressing me to "resolve" the issue but I can't do that unless I know its been fixed, which won't happen until the next billing period.
Thanks for your time.
Steve
