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Transfer eSIM to new device
Hi, I received a new unlocked Pixel 6 Pro today and want to transfer the eSIM of my old Pixel 4 to it. Unfortunately, the battery of my old phone died so I can't use it to call the support. I'm also...
confirmed... not supported for prepaid... it says this on Telus' website :
Note: If your phone is lost or stolen or on a Prepaid account, you will not be able to perform a SIM change online. If this is the case, please contact customer care or visit a store and disable the mobile device.
I now purchased a new eSim from the shop. I was told that I can easily activate it in my account and connect it to my number. Unfortunately, I can't figure out how to do it. Here are some instructions (https://www.telus.com/en/bc/support/article/esim-voucher) but under Mobility Plans & Devices there is no Device tab. So there also is no Swap SIM card option... The same for the app.
Any suggestions instead of going back to the shop? Is it because I'm a prepaid customer?
