Forum Discussion
Terrible Customer Service and billing errors
Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were...
TELUS_Support
Official Support Team
Official Support TeamHi madivan7 we definitely want to help. Please send us a private message and we will be happy to help!
Have been messaging with support privately and was assured that the balance would be cleared by the billing, which is October 7th on my account even though they said October 10th. Signed in to check tonight and my account is now showing an overdue balance. It has also now limited me from messaging support through here. I have wasted so much time with this already and being expected to call and wait on hold for hours again to have TELUS fix their mistake is absurd.
- TELUS_Support
Hey madivan7 - Since bills print once a month, unfortunately you have to wait a month for changes to take effect. Please check your inbox for a reply from us
This would’ve technically been our first bill. The credit had been applied initially after speaking to someone on the phone but the balance reappeared once the activation fee was removed. It now shows I am being charged a late fee.
- TELUS_Support
madivan7 We can take a look at your bill if you send us a private message
