Forum Discussion
TELUS Mobility Conditional Call Forwarding Codes Stopped Working
Hi all, I’m trying to determine if others are seeing the same issue. I rely on TELUS Mobility conditional call forwarding using GSM codes: *61*<forwarding number>*<timeout># – forward when una...
TELUS_Support
Official Support Team
Official Support TeamHello edmiidz, very quickly we're not finding any known issue with this service but can you confirm which call forward option you're having issues with ? (which one are you dialing from your phone) Thanks !
All three forwarding options are failing – *61, *62, and *67.
For *61 (Forward When Unanswered), we tested multiple timeout values including 15, 20, and 30 seconds. None of them forwarded; the calls still route directly to TELUS Mobility voicemail.
This worked earlier yesterday and then stopped around 8 PM PST with no device changes on our side.
- TELUS_Support
Gotcha. We'll send you a private message to discuss further.
