Forum Discussion

Samsonboxer's avatar
Samsonboxer
Organizer
12 months ago

Telus EPP upgrade

Hello,   Does anyone know how I can email or call a senior manager on a EPP upgrade nightmare. I sent an email to their management team but never heard back from them. On Nov 29, 2024 I went throug...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
12 months ago

We sincerely apologize for the difficulties you've encountered with your upgrade and for the time you've spent trying to resolve this. This experience is not reflective of the service we aim to provide. If you still require assistance, please send us a private message with your account details, and we’ll escalate your case.

Patrick94's avatar
Patrick94
Neighbour
11 months ago

How do I send you a private message

  • Samsonboxer's avatar
    Samsonboxer
    Organizer
    11 months ago
    Hello,

    Not sure if this will make it to you but if it does please reply.

    Thanks
    • Patrick94's avatar
      Patrick94
      Neighbour
      11 months ago

      Hello yes I see your message

      • Samsonboxer's avatar
        Samsonboxer
        Organizer
        11 months ago
        Great then you should see my email address for a private message
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