Forum Discussion
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back...
I have now received the following email (see below). I honestly do not know what to do anymore. I am trying to be very clear with my description, but we are going back to square one each time. As I said before, I can provide all the evidence of what is shown in my account.
Also, how should I forward the information? It is a do not reply email address. I can provide all the screenshots etc.
I look forward to hearing back from you.
Thank you,
| Thank you for submitting your inquiry. We have reviewed your issue and upon investigation there is no active subscription service on your account. We have searched by name, phone numbers, email address, account #. If you have the account number the Stream+ subscription shows on your records, please forward the information to us. |
| Sincerely, Your TELUS team |
TELUS_Support
Official Support Team
Official Support TeamHi Albert, we have someone looking into this for you. May take a couple of days to hear back. That email you received was from a previous follow-up. Could you disregard this one for now? Someone will be in touch with you directly instead.
