Forum Discussion
Spam Calls from Fake Telus Customer Loyalty Dept
Hello As everyone at Telus is probably aware, there is a prevalent scam involving people calling up customers and pretending to be from Telus Customer Loyalty. The RCMP have issued warnings about t...
TELUS_Support
Official Support Team
Official Support TeamThis has been an ongoing issue that impacts almost any large business for a long time, and we always encourage our customers to be vigilant online (in any regard) and not share private information. Our team is always working on reporting, and preventing these fraudulent/nuisance calls as much as possible, so the point of no action being taken is unfortunately not the case.
Further to that, we have pages on our website such as this: https://www.telus.com/en/about/security/phishing-spam not to mention countless mentions on this very community, as well as on our social media channels, telling our customers to always be careful. Our bill messaging usually pertains to specific events and important notifications, rather than mentions of an issue that has been present for a long time.
Feel free to check in with us anytime you'd like to verify the authenticity of any calls or messages you may receive!
When I noted that you were not taking action I meant specific action on this issue that would involve notifying your customers. I am sure you are addressing scams in general. I appreciate that this would be an area of concern for Telus.
Where I find a disconnect is that that the RCMP has issued a warning "specifically" about this issue, yet you note that messages on Telus billing are reserved for "important" notifications. The RCMP clearly thinks it is important to keep the public informed of this "specific" scam. One would think that it would be the RCMP that would not have the time and resources to address this, and that Telus would be the leader in communications on this specific scam. After all, the target of this scam is Telus customers and you can reach all of your customer base through billing messages. Whereas the RCMP can only hope that as many people as possible get the message.
Anyway, thanks for answering my question and I hope you may revisit this specific matter if things persist. Have a great day!
- TELUS_Support
Thanks for your time and understanding, yes, our team is always working on this situation and we appreciate your feedback.
